ORC Customer Service


To ensure a more accurate and timely response to requests for help, we ask that you submit a help request via the   ORC ECA Customer Service Request Form.

For ORC Service Representative help: Call 1-800-816-5548; email ecahelp@orc.com
To Order a Cryptographic Token and/or schedule a time to meet with an RA, please contact ORC at 1-800-816-5548, 7:30 AM to 7:30 PM Eastern Standard Time or e-mail ecahelp@orc.com.
Address to send your certificate request paperwork to ORC, Inc.: 

Operational Research Consultants, Inc.

11250 Waples Mill Rd.

South Tower, Ste 210

Fairfax, VA 22030