After you complete the online request, you must take your request forms and the required identity documentation to a Trusted Agent for identity verification. Your options for a Trusted Agent depend on your citizenship and your location. Click the button below that applies to you.
If you are located in the United States, you may visit any of the following:
- a notary public
- an ORC Registration Authority (RA) at our Fairfax, Virginia office
- an authorized Local Registration Authority (LRA) at your company
If you are located in any country outside of the United States, you must visit one of the following:
- a US Consular Notary at a US Embassy or Consular office
- a US Judge Advocate General (JAG) Officer
If you are located in the United States, you may visit any of the following:
- a notary public
- an ORC Registration Authority (RA) at our Fairfax, Virginia office
- an authorized Local Registration Authority (LRA) at your company
If you are located in Australia, Canada, Great Britain, or New Zealand, you must visit one of the following:
- a US Consular Notary at a US Embassy or Consular office
- an employee of the US Department of Defense (US DoD) who has been AUTHORIZED for this purpose under Section 11 of the ECA Certificate Policy
If you are located in any country outside of the United States, Australia, Canada, Great Britain, or New Zealand, you must visit an employee of the US Department of Defense (US DoD) who has been AUTHORIZED for this purpose under Section 11 of the ECA Certificate Policy. ORC cannot give you the name of such an individual. Contact your US DoD customer to find out who is available to you for this purpose.
If you are located in the United States, you may visit any of the following:
- a notary public
- an ORC Registration Authority (RA) at our Fairfax, Virginia office
- an authorized Local Registration Authority (LRA) at your company
If you are located in any country outside of the United States, you must visit an employee of the US Department of Defense (US DoD) who has been AUTHORIZED for this purpose under Section 11 of the ECA Certificate Policy. ORC cannot give you the name of such an individual. Contact your US DoD customer to find out who is available to you for this purpose.
After you have your requests notarized
After you have had the identity verification performed by one of the above Trusted Agents, you must send the original, notarized request forms (no photocopies) to our Fairfax, Virginia office by the carrier of your choice (FedEx, UPS, USPS, etc). Our address is located on the first page of the request form. Request forms may NOT be submitted to us by fax or email. You must also include copies of the required identity documentation as detailed on the request form to include your Component/Server Authorization letter.
We will process your request within 3-5 business days of its arrival at our Fairfax, Virginia office. Within that time frame, you will receive an email that either:
- Informs you of any problems with the request and explains how to rectify the problems; OR
- Informs you that your certificate has been issued and provides complete instructions on how to import, test, and create a backup copy of your certificate.
Our emails may be mistaken for spam by your company’s spam filter. Please watch your spam/junk folder for any messages from an orc.com email address. If you haven’t received an email from us about your certificate request within 5 business days of its arrival at our office, you can inquire about its status by emailing our help desk at ecahelp@orc.com. (You may wish to whitelist email from the ORC.COM domain.)
Remember that when importing your certificate, you must use the same computer, network profile (log on), and web browser that you used to make the request. Please refrain from all updates of browser and operating system until your certificates have been successfully imported.
