You’ve arrived at this page because you have a hardware-based ECA Certificate expiring soon and can’t renew it because of restrictions set by the Department of Defense’s ECA Certificate Policy. Choose your current certificate type below to find out how to request a new certificate to replace the expiring one.
In its ECA Certificate Policy, the DoD requires you to make new certificate requests and have your identity verified, in person, every third certificate or every nine years (whichever comes first). That means you aren’t eligible to renew online if you have already used our online renewal process twice since the last time you had identity verification performed by a Trusted Agent (including ORC Registration Authorities, ORC-trained Local Registration Authorities, notaries public, etc.).
Instead of renewing online, you’ll need to make new certificates requests. This may require you to purchase new hardware, because of the size limitations of your current hardware. Each hardware device (whether a USB token or a smart card) has room for three full certificates. You most likely have at least two full certificates already. Choose the option below that works best in your situation:
Important note: No matter which option you choose above, you’ll be generating a new certificate request form and visiting a Trusted Agent to have your identity verified. Once you’ve done so, you MUST send a completed request package to our Fairfax, VA office by the carrier of your choice (ex. US Mail, FedEx, UPS). A fax or email will NOT be accepted. A completed request package includes:
For additional information and a list of example documents, please visit http://eca.orc.com/verification/.
In its ECA Certificate Policy, the DoD requires you to make new certificate requests and have your identity verified, in person, every third certificate or every three years (whichever comes first). That means you aren’t eligible to renew online if:
Instead of renewing online, you’ll need to make a new certificate request in the presence of an ORC RA or an LRA. ORC RAs are available by appointment only at the following locations: DC area (Fairfax, VA).
Your organization may have an LRA who can take you through the request process and perform your identity verification. If you already know who your organization’s LRA is, contact them to arrange a time and date to make your request. If you don’t know whether or not your organization has an LRA, check with your supervisor or manager to find out.
If you have questions about any of the information on this page, please contact our help desk using our online customer service request form or by email at ecahelp@orc.com.